Summary

We honor the EU 14-day right of withdrawal, with one specific exception for digital content delivered immediately. Refunds are processed within 14 days of approval, back to the original payment method.

Beckham Law Tax Report (€19)

The PDF report is generated and emailed within minutes of payment. By clicking Pay on the Stripe checkout, you:

Expressly request immediate performance of the digital service.
Acknowledge that you waive your right of withdrawal under Article 16(m) of EU Directive 2011/83/EU once the PDF is generated and delivered.

You are still entitled to a full refund if:

The PDF does not arrive within 24 hours of payment, and our support cannot resolve it.
The report contains material errors caused by a defect in our calculator (not a tax-law change after the report was generated).
You were charged twice for the same order.

Email info@expatly.app with your Stripe receipt; we respond within 48 hours.

Apply-for-Me (matching service)

Apply-for-Me does not take a payment. You describe your case, and we match you with an independent Spanish gestor or immigration lawyer.

No payment is taken until a professional accepts the case. Expatly charges you nothing for the match, so at this stage there is nothing for us to refund.
After a professional accepts: you contract and pay them directly. Refunds then follow that professional's own terms, which are sent to you in writing, together with a fixed price, before you pay anything.
If no suitable professional is found: we tell you and the matter ends. Again, no money has changed hands.

How to Request a Refund

Email info@expatly.app with subject "Refund request — [order ID]".
Include the email address used at checkout, Stripe receipt or session ID, and a brief reason.
We review within 48 hours and reply with a decision or follow-up question.
Approved refunds are issued via Stripe back to your original card; funds appear within 5-10 business days.

EU Online Dispute Resolution

If you are dissatisfied with our decision, EU residents can use the European Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

Contact

Questions about a refund: info@expatly.app